American Girl Dolls

Return Policy for

What is the Return Policy?

You may return most products purchased. Most items can be returned with 30 days of receiving the item. However we aren't the initial seller so you must contact and/or consult the actual sellers terms for returns individually.

Requirements for a Money back refund

In most cases these are the requirements for a 100 % refund.

3rd party Seller Returns Policies

Many sellers provide a returns policy equivalent to our own, some seller returns policies could vary. Each seller's return guarantee is available on the seller's web site. Handling and shipping charges for returning items shipped with a seller are borne by buyer.

Items worth over need to be returned towards seller with a trackable shipping service. Should the order is valued at 0 or higher, insure the shipment for the price of this product and ship your return with a signature shipping service. For items below , we suggest USPS delivery confirmation service.

Note: If a package doesn't arrive and you don't utilize a trackable method to return or if you refuse the shipment as a means of return, you may not be entitled to a refund.

UPS Pickups

After you request a UPS pickup, UPS will send a driver to your address with your shipping label within 1-5 working days. Be sure you've described the defect, damage, or error including that inside the returned package. If the original packaging still is available, return an item in this packaging. To help avoid difficulties with the pickup, remove any previously used shipping labels which might be still on the box.

Cancel Pickup Request

After a UPS pickup has been requested, you cannot cancel that request until following the first pickup attempt has been made. UPS will make up to three pickup attempts. After the first pickup attempt, it is possible to call UPS at 1-800-PICK-UPS (1-800-742-5877) to cancel future pickup attempts. Be sure you have your tracking number handy.

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