American Girl Dolls

Shipping Information for

How can I track my package?

If tracking info is available, you are able to track your package via the Your Orders page. Click on "Track Package" next to the delivery you wish to follow.

Why isn't there tracking information for my order?

If you don't see any tracking data in your shipment and the estimated delivery date hasn't yet passed, your package should still arrive by the due date. You could find some common explanation why tracking information is unavailable on our Tracking Shipments Help page.

Why didn't my order qualify for FREE Shipping?

Both the items ordered along with the shipping address has to be qualified for FREE Shipping. FREE Shipping page has more info about what items and addresses meet the requirements.


To take advantage of FREE Shipping:

Utilizing this type of shipping option, we fulfill the transaction in the more cost-efficient way. This lets us to give our savings onto you in the form of free postage. Although it could take additional time to pack and ship your order, you'll still receive it around the estimated delivery time period.

International Shipping

We gladly accepts orders all around the world. Available brands, shipping rates and fees could differ according to delivery address for your order.

To view the shipping rate information specific for your order's destination, find your region.

There could be limitations on where and whether vendors offer international shipping. To learn more, visit our the vendors international shipping details page.

Your packages could possibly be controlled by the customs fees and import duties of the nation that you have the transaction shipped. These charges will almost always be the recipient's responsibility. For additional details, check out Restrictions (which pertain to all international shipments) and Import Fees Deposits within the resellers International shipping page.


These items can be shipped to just about all destinations outside the U.S.:

* Note: Books that demand special handling because they are extremely heavy (for instance, multi-volume sets) cannot be shipped outside the U.S. Should this be so, it is noted within the product detail page.


For products shipped internationally, take note that any manufacturer warranty may not be valid; manufacturer service options might not be available; product manuals, instructions and safety warnings may not be in destination country languages; these products (and accompanying materials) might not be designed in accordance with destination country standards, specifications, and labeling requirements; as well as the products may not comply with destination country voltage as well as other electrical standards (requiring utilization of an adapter or converter if appropriate). You're responsible for assuring that your product can be lawfully imported in the destination region. When ordering the recipient is the importer of record and has to abide by all procedures of the destination country.


Your privacy is important to us, therefore we know you care about how information regarding the transaction is used and shared. We'd like our international customers and customers shipping products internationally to know that cross-border shipments are susceptible to opening and inspection by customs authorities.

Also, we might provide certain order, shipment, and product information, including titles, to our international carriers, and such information may be conveyed through carriers to customs authorities in an effort to facilitate customs clearance and adhere to local laws.

Generally if the order is a gift, the package is noted "Gift," although the cost of the item is still stated within the customs form.

Customs authorities require value of the gift item to be stated directly on the package.

Returns & Replacements

The aforementioned conditions (including, if applicable, terms associated with the Import Fee Deposit) also affect the shipment of any replacement item that can be shipped if there is a problem with the original shipment. Should you return an item to us, you'll be the exporter from your destination country. Title and risk of loss transfer to us upon receipt at our fulfillment centers. To learn more please make use of the "Contact Us" form page.

Shipping Rates and Times by Geographical Region

When orders shipped internationally make it to the destination country, they might be controlled by customs clearance procedures which could cause delays beyond original delivery estimates.

Vendors often have policies that vary from our terms and conditions. For items you have purchased from a vendor, please see the applicable seller's policies for the other terms and conditions that may apply to your purchase of such products.

When you should Anticipate Your Order

Our estimated delivery date on your order is reliant how fast we can obtain and ship your items, your shipping address, and the shipping speed and options you choose. Items Requiring Special Handling

Some items, for example bulky media items, large TVs, and certain perishable products require special handling and shipping methods (which include Expedited Chilled Shipping). You will find info on them and shipping requirements and costs from the sellers product shipping web page.

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